Guide
How Find My Doo works
Find My Doo connects customers with independent and mobile Black hair professionals anywhere in the UK — launching from leeds, available across the uk. Customers browse and book for free. Professionals pay a monthly membership.
For customers
1. Start with the style
Every appointment starts from a hairstyle, not a business name. Open a style to see every professional who offers it near you, with their own prices and photos.
2. Filter to what suits you
Search by postcode or town anywhere in the UK, then narrow by distance, mobile or salon based, price range, whether hair is included, and who has a slot today.
3. Check the detail before you commit
Each profile shows the full price, deposit, appointment length, travel policy and cancellation rules, plus reviews from previous clients.
4. Pay the deposit to secure the slot
Deposits are set by the professional. At checkout you'll see the deposit amount, the balance due on the day, who holds the deposit and what happens if either side cancels.
For professionals
Your profile does the selling
Portfolio, bio, services, prices, durations and travel rules — presented as an editorial page rather than a directory entry.
Your rules, your prices
You set every price, deposit (fixed or percentage), duration, travel radius and cancellation policy. We never change them.
Deposits reduce no-shows
Customers pay your deposit up front, so fewer wasted chairs and far less back-and-forth in DMs.
One monthly membership
Founding Professionals pay £10 a month. A 10% platform commission is taken from completed services (out of the 30% deposit). Customers pay nothing extra.
Deposits in plain English
- Who sets it: the platform requires 30% of the service price.
- Who holds it: the deposit is collected through Find My Doo's payment provider and paid on to the professional. It is deducted from your final balance.
- The balance: paid directly to the professional on the day, by whatever method they accept.
- You may reschedule at least 24 hours before your current appointment, subject to availability. Your deposit carries over, with no rescheduling fee or price change. Within the final 24 hours, use Get help for support review; requesting a change does not cancel your booking or forfeit your deposit. If you cancel or do not attend: your paid deposit is forfeited to the stylist in full, with no platform commission, under the standard policy (your statutory rights are not affected). This is shown before you pay. No-show claims require the configured grace period and allow you to challenge; unresolved disputes hold payouts. Arrival is separate from your confirmation of completion.
- If they cancel: your full deposit is returned and we keep no fee. You can still review them.
Full wording lives on the deposits and cancellations page, which is a placeholder pending legal review.